10 Things That Every Website Should Have


Ever wonder what you should have on your website?

Your website is your digital storefront. Nowadays, it may even be the most important marketing tool for your business. Make sure your website is doing your brand justice by reviewing these 10 things that every website should have.



1. An intuitive URL

One of the top mistakes that emerging brands make is settling with a confusing website URL. If your URL is nearly impossible to communicate over the phone (“nope, that’s an underscore, not a dash…’”), then you are making it difficult for thousands of potential site visitors to find you online.

Ideally, your URL should not have any dashes or underscores and match the rest of your social media handles. If your company name domain is taken, consider putting a spin on it like a “Co.” at the end (guilty!) or prefixes like “we are _” or “shop _”. Better yet, if you are still in the early stages of branding, consider exploring other company names. An occupied URL is a good indication that your company name isn’t as unique as it should be.

2. A clear and concise headline

Site visitors decide within the first 2 seconds whether they will stay on your site or hit the back button. That’s right – you have 2 seconds to communicate the value proposition of your business. Though it may be tempting to open with a meaningful quote or something witty, it is far more important to give your site visitors an accurate depiction of what your business is. After all, your most loyal customers find value in your product or services, not the witty one-liner on your website.

Every website should include a clear and concise headline that clearly communicates who you are and what you do.

A Poor Headline:

“Helping Women Love Themselves For Who They Are”

A Good Headline:

“We are a magazine that offers uplifting content to empower women.”

What’s the difference? Unlike the poor pitch, the good pitch includes the following:

1) What you are

2) What you offer

3) Who you serve

For your own headline, distill these three criteria into a colloquial 1-2 liner to include near the top of your website.

3. Overview of services or products

Now that you have a clear and concise headline introducing your brand, let’s dig deeper. Elaborate on your value proposition by providing a comprehensive overview of your services or products so your site visitors can understand what to expect from your business.

This usually takes the form of a simple list or grid outlining your services and products. You can bolster this section by adding a short explanation of each service or product, or including a learn more link where visitors can click to read more about your products and services.

4. A simple navigation

We see this mistake all the time. In an effort to stand out from the crowd, entrepreneurs give their navigation links unique names that may feel “on-brand” to them but is virtually incomprehensible to others. Navigation links like explore not only make it difficult for visitors to understand what lies beyond that link, but it also hinders Google from crawling your site properly. You are better off sticking with clear verbiage like travel so visitors know exactly what to expect, and Google is able to index this corner of your site as “travel content.”

Also, we recommend having no more than 6 primary navigation links. Any more than that clutters the header and reads as overwhelming to visitors. If you currently have more than 6 navigation links, consider using a secondary navigation system or consolidating your content. For example, “DIY”, “Home”, and “Food & Drink” can likely be grouped into a single Lifestyle category.

5. A photo of yourself or your team

No matter how large your team or how professional the setting, people generally want to do business with people, not faceless operations. Every high-performing website has a photo of the founder or team members and ideally a humanizing story about the brand’s origin story. Don’t hide behind your screen – people want to meet you!

6. A clear and concise call-to-action

Every website has an end goal. An online store’s end goal is to get visitors to buy their products. A blog’s end goal is to get visitors to subscribe to their content. A portfolio website’s end goal is to get visitors to hire them for a commission. A visitor should not have to guess what your end goal is. Whatever your end goal is, it should be included in your site in the form of a call-to-action (CTA).

Again, your CTA must be clear and concise, and clearly visible. More often than not, CTAs appear once near the top of the page, and once near the bottom of the page as a friendly reminder to “hey, do the thing.” If you want visitors to subscribe to your newsletter, don’t be afraid to say just that.

A Poor CTA:

“Learn about what it’s like to live in a tiny house.”

A Good CTA:

“Subscribe to my newsletter to follow my tiny house adventures.”

7. Easy-to-find social media icons

As more and more businesses take to marketing on social media platforms like Facebook, Instagram and Pinterest, your visitors are generally curious as to how you fare on social media and how you interact with your community. Don’t make it difficult for them to find your social media channels. Include social media icons or links in either your header or footer – ideally both.

8. High quality images

We live in an image-driven society. Even the most meticulously crafted headline and website copy can fall short against a backdrop of cheesy stock photos or low-resolution images. Invest in a photographer to take high quality original photos for your business. Though the initial cost may set you back a bit in the beginning, high quality imagery is the most intuitive way to gain trust and engage meaningfully with your target audience.

If you don’t have the resources to hire a photographer at this time, consider quality-driven stock photo agencies like Stocksy. Your website is your digital storefront, and images take up the most amount of screen real estate – don’t cheap out on this opportunity to leave a lasting impression on your audience.

9. Highlights from your blog

Ever wonder why even large, well-to-do corporations have blogs? No, it’s not because the CEO is really into blogging. It’s because blogs are a low-risk option for curious visitors to start a relationship with your brand. While first time visitors may not be entirely sure about purchasing your product or services upon discovering your website, they may be much more inclined to read one or two of your articles to get a glimpse of your “brand persona.”

Include a live feed of your most recent blog posts on the front page of your website, so your visitors can access this information easily. Better yet, add your “Subscribe” button right below so visitors can continue to follow your future publications.

10. Clear and visible Contact information

There is nothing more frustrating than digging through a website trying to find a contact number or email – especially when you have a burning question about their business or the possibility of working with them. Don’t make your visitors feel like they have to work to get in touch with you. Include your contact information in your footer and ideally in the form of a link in your header.

FreelancingHaruka Sakaguchi