Frequently Asked Questions


Have a question regarding your template? We're here to help. Please make sure that you have consulted your template's how-to guide before you proceed, as many of your questions are likely answered there. 

 

Q. I am having trouble installing Photoshop CC.

Please consult this troubleshooting guide for Photoshop CC.

 

Q. I am having trouble opening the file.

Our templates were created on the most recent version of Photoshop CC. Please make sure that the program you are operating on is up to date. 

 

Q. My fonts aren't showing up properly.

Please make sure that you have downloaded the fonts associated with your template via your template's how-to guide.

 

Q. I don't see the same modules on my Photoshop workspace as the ones on the live demonstration.

Our templates utilize the following modules: Character, Color, and Layers. Select Window from the top bar and check Character, Color and Layers. The modules should appear on the right side of the canvas.

 

Q. My text won't fit. What should I do?

You can do one of four things –

  1. Resize the text box boundary. You can do this by clicking on the text and dragging the corner of the text box.

  2. Adjust the font size. Head over to the Character module and edit the font size field.

  3. Adjust the leading. Leading refers to what is more commonly known as line height, or the spacing between lines of text. Head over to the Character module and edit the leading field.

  4. Adjust the tracking. Tracking refers to the spacing in between letters. This is a last resort, since tracking plays a significant role in the look and feel of our designs. Head over to the Character module and edit the tracking field.

 

Q. The text disappeared while I was editing. What should I do?

The text likely exceeded the text box boundary. Please consult the four options above.

 

Q. How do I change the background color?

  1. Double-click on the Background layer.

  2. Select "Color Overlay".

  3. Click on the color swatch and choose your desired color from the Color Picker or enter your CMYK/RGB/HEX metrics.

Q. I want to insert an image into the template. How do I adjust the size?

  1. Select the layer that the image is on.

  2. Press Command + T (Mac) or Ctrl + T (PC). A box should appear, depicting the image boundary.

  3. Click and drag a corner of the image while pressing down the Shift key to adjust the sizing without affecting the image aspect ratio.

 

Q. My printer asked me to "convert to shapes". What does this mean?

Printers often ask their clients to convert their text into shapes since they likely do not own the fonts used in the template, and therefore the fonts would not render properly on their operating system. Simply follow the steps below:

  1. Right-click on the text layer.

  2. Select "Convert to Shape".

  3. The "T" icon should change to a "shape" icon. That's it!

Q. Do you have any printer recommendations?

Our favorite vendors in New York City are –

Our favorite online vendor is MOO.

 

 

Still have questions? Email us at shop@thedenizenco.com.